Free Exam: Chapter 7 - CS Quiz
Number of Questions in Test: 10
Number of Questions in Preview: 5
Register to view all questions.
Note: Answers are not shown below but will be copied with this test.
Copy this test to my quiz maker account
Register with ClassMarker to copy free tests to give to your Test takers.
Register nowQuestion 1
Things that customers typically desire but do not necessarily need are:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
A customer tells the server to be sure to check the order and do not have any bell peppers (the customer has a severe allergy to them) of any kind or color in the food. When it arrives, a slice of bell pepper sits right on top of the vegetables. In addition to a service breakdown, this could lead to:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
People who have difficulty making a decision or making a selection when given choices are:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Customers who exhibit extroverted behavior and are very people oriented are often:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
A customer may defect to another company for all of the following reasons, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |