Create a survey with ClassMarker
Stephania manages customer experience for a popular restaurant chain. She recognizes the importance of customer feedback and wants to create an engaging online satisfaction survey that customers can access with their online order receipts.
Customer feedback = better customer experience.
ClassMarker offers you the ability to online create surveys. Surveys are a great way to reach and engage with your target customers in just a few clicks. Here are some of the main benefits:
- Cost: Surveys are a cost-effective way to gather customer data. This means even small businesses can conduct comprehensive research without breaking the bank.
- Real-time data: The moment a respondent submits their answers, the data is ready for analysis, drastically reducing the time to action insights.
- Convenience: Respondents can complete the survey at their leisure, leading to potentially higher response rates.
- Customization: ClassMarker offers different customization options, from branding elements to different question types. This flexibility allows you to tailor your survey to your specific needs and objectives, whether it's customer feedback, employee satisfaction, or market research.
- Honest responses: Respondents are more likely to provide candid feedback when they know their responses are anonymous.
How to make online surveys with ClassMarker
Step 1: Identify survey goals
First, determine what information you're seeking. Surveys can be used for various purposes like customer feedback, product assessment, marketing research, etc. Your survey's goal will guide the type of questions you include. For example, Stephania's main objective is to gauge customer satisfaction regarding food quality, service and overall experience.
If you're seeking unbiased feedback, consider making your survey anonymous. In ClassMarker, you can opt not to record personal data like names or email addresses.
Step 2: Create your survey and add questions
Create a ClassMarker test as you normally would.
Most surveys utilize multiple-choice questions for simplicity and ease of analysis. However, for more detailed feedback, consider including open-ended questions. ClassMarker supports both types, allowing you to blend multiple-choice and essay questions effectively. Other things to consider:
Step 3: Assign the survey
Since this is a survey, select the option to “Send a Link”. You can share your survey link via email, social media, or on your website.
Step 4: Setting up survey settings
Because you are using a Test template to give a Survey, we need to hide the grading and results from users, because these are not applicable for Surveys.
- After you have named your link, go to the Test 'settings' page.
- On the “Taking the Test” tab, you have a few things to ensure the Quiz will act like a survey
- Under Answer settings, turn off Instant Review.
- Under Test Introduction, go to User Info. Here you can uncheck the boxes beside first name, last name, email address, for the information you do not want to record. This ensures that the survey information is annonymous if you require.
- Extra Information: If needed, you can add additional questions for demographic data or other specifics not included in the main survey. For example, you can also add 'extra information' questions such as "what location did you visit?".
- On the “Test completion” tab, Under Results page settings, turn Off Score, Questions and categories checkboxes, so these do not display to Users.
- Save changes at bottom of page
Step 5: Analyzing Responses
Stephania exports survey responses for management review. There are two ways to export your results data to ExcelTM:
- Via the Links Export page: Select the link to export and the date range for your link.
- Export via the Results section of your test: Choose the option to “Export Test scores and selected answers” to include all the answers.
Additional Tips
- Keep It Short and Sweet: Considering that customers are inundated with numerous communications each day, it is essential that your survey remains concise to increase the likelihood of receiving responses.
- Pilot Testing: Before launching the survey to all customers, you might want to test it with a small group for feedback.
- Incentive Clarity: It’s usually good practice to offer some sort of incentive for answering surveys. Ensure the terms of the incentive are clear to avoid any customer confusion or dissatisfaction.
Start creating surveys with ClassMarker today
Creating online surveys with ClassMarker is not just about gathering data; it's about engaging with your audience and using their feedback to drive meaningful changes in your business or organization. By following these steps and tips, you'll be well-equipped to create effective, professional-looking surveys that serve your specific needs.
Register with ClassMarker today for a secure, reliable and flexible testing experience. experience.